We want you to be satisfied with your purchase. If you’re not entirely happy, you have the right to request a return in accordance with the conditions below.
Right of Withdrawal (EU Customers)
If you are located in the EU, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
To exercise this right, please contact us by email at [your email address] within 14 days of delivery. You must then return the product within 14 days of notifying us.
Return Conditions
- Items must be returned unused, in their original condition, and in the original packaging.
- Customized or made-to-order items are not eligible for return unless they are defective or damaged.
- Please contact us before sending any returns so we can provide the appropriate return instructions.
Shipping Costs
- Return shipping costs are the responsibility of the customer.
- Original shipping fees are non-refundable.
- We recommend using a trackable shipping service for all returns. We are not responsible for items lost or damaged during return shipping.
Refunds
Once we receive and inspect the returned item(s), a refund will be issued for the returned products that meet the return conditions.
Refunds will be processed to your original payment method within 14 days of receiving the return.
Damaged or Faulty Items
If your order arrives damaged or defective, please notify us within 3 days of delivery by emailing [your email address] and including clear photos of the issue. In such cases, we will offer a replacement or refund at no cost to you.
Need help?
Contact us at kaluma.info@gmail.es for questions related to refunds and returns.